What our condition grades mean

Everything we sell is clearance stock, so condition is the whole story. Every single item is looked at by hand and given one of these five grades before it is listed. The grade for the exact item you are buying is on its own page.

A+ — Brand New, Sealed

Never opened, sealed pack. Brand new and box packed, in the manufacturer's original sealed packaging, exactly as it left the supplier.

Shown with the manufacturer's photograph, because the item is sealed and identical to it.

A — Open Box, Never Used

Opened for inspection only. All good, never used, brand new condition. Comes in original packaging. Any missing accessories or marks on the box are listed on this page.

Photographed by us, so you see the actual item.

B — Used, Working

A customer return, used and fully working. Any marks or wear are shown in the photos and listed below. Every fault we found is listed on this page, and photographed so you can see the actual item.

Photographed by us, so you see the actual item.

Raw — Unchecked Customer Return

An Amazon customer return that we have not opened or tested. It may be unused and perfect, or it may be marked, incomplete or faulty — we do not know yet and we will not pretend otherwise. If it is not right when it arrives, send it back: full refund and we pay the postage.

Photographed by us, so you see the actual item. Not sold as working.

C — Damaged or Incomplete

Sold as spares or repair. Faulty, incomplete or untested, and not sold as a working product. Not suitable if you need a working item.

Photographed by us, so you see the actual item. Not sold as working.

We never describe an auction return as brand new, and we never claim a manufacturer's warranty unless we have checked that it applies.