Delivery
Free UK delivery on everything, dispatched within 1 working day by InPost, Evri or Royal Mail.
What it costs
Nothing. Delivery is free on every order to a UK mainland address. There is no surcharge at the checkout and no charge that appears later — the price on the product page is the price you pay.
There is one condition, and we would rather state it here than spring it on you in the basket: the minimum order is £10.00. A parcel costs us around £4 to send, which is most of the money on a small item. The choice was a minimum order or a delivery charge, and we would rather keep "free delivery" true than keep it as a word with a footnote.
How long it takes
Orders are dispatched within 1 working day of payment clearing, and usually sooner. InPost, Evri or Royal Mail then normally delivers within another one to two days, so most orders arrive within three to five working days of being placed.
You get an email when the order is placed, and a second one with a tracking number the moment the label is made. If you have not had the second email after 1 working day, reply to the first one and we will tell you where the parcel is.
Where we deliver
England, Scotland and Wales. We do not currently ship to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish islands or outside the UK. If you order to one of those addresses we will contact you and refund in full rather than send a parcel that gets returned.
Larger items
Most of what we sell goes by InPost, Evri or Royal Mail parcel. A few items — rugs, furniture, anything long or heavy — go by a pallet or two-person carrier instead, which can take a few days longer. If that applies to your order we will email you before it goes.
If something goes wrong
- Nothing arrived. Tell us and we will chase the carrier. If a parcel is genuinely lost you get a full refund or a replacement — your choice, not ours.
- It arrived damaged. Photograph the box before you unpack any further and email us the photographs. Damage in transit is our problem to sort out with the carrier, not yours.
- The wrong thing arrived. We pay the return postage and send the right one, or refund you in full.
One thing worth knowing about clearance stock. Every item we sell is a single physical item, not a line in a warehouse of hundreds. When something says "1 available", that is literally true. It also means that once it is gone we usually cannot replace it — so if an item is faulty, a refund is more often the honest answer than a replacement.
Address for post
Zorwix Ltd — ReturnsUnit 8, B Block
Sycamore Industrial Estate
Blackpool
Lancashire
FY4 3RL
This is the warehouse. Please do not send anything back before reading the returns page — unannounced parcels are hard to match to an order.
Zorwix Ltd, registered in England and Wales, company number 17236292. Registered office: Unit 8, B Block, Sycamore Industrial Estate, Blackpool, Lancashire, FY4 3RL, United Kingdom. Not VAT registered, so no VAT is charged or shown on anything we sell. Questions: support@zorwix.co.uk.