Privacy
What we collect, why, who else sees it and how long we keep it. No tracking, no marketing you did not ask for.
Last updated 23 October 2026.
Who we are
Zorwix Ltd is the data controller for this website. Registered office: Unit 8, B Block, Sycamore Industrial Estate, Blackpool, Lancashire, FY4 3RL, United Kingdom. Company number 17236292. Email support@zorwix.co.uk.
What we collect, and why
| What | Why | Our lawful basis |
|---|---|---|
| Name, delivery address, email, phone if you give it | To send you what you bought and tell you where it is | Performing our contract with you |
| Order history | To handle returns, refunds and questions, and because HMRC requires us to keep sales records | Contract, and our legal obligation |
| Emails you send us | To answer you, and to have a record if there is a dispute later | Legitimate interests |
| A session cookie | To remember what is in your basket between pages | Strictly necessary — you cannot shop without it |
What we do not do
- We never see your card details. Payment is handled by Stripe. Your card number goes from your browser to Stripe directly and never touches our server.
- We do not sell or share your data with anyone for marketing, ever.
- We do not track you around the internet. There are no advertising cookies, no tracking pixels and no analytics that follow you off this site. That is also why there is no cookie banner: the only cookie we set is the one that holds your basket.
- We do not email you marketing unless you have asked for it. You will get order emails, because you ordered something.
Who else touches your data
- Stripe — payment processing.
- InPost, Evri or Royal Mail — your name and address, so they can deliver the parcel.
- Our email provider — to send order confirmations.
- Our hosting provider — the server this site runs on, in London.
That is the whole list. Each of them only gets what they need to do their part, and none of them may use it for anything else.
How long we keep it
- Order and sales records: six years after the end of the financial year they fall in. HMRC requires this and we cannot delete them sooner, even if you ask.
- Emails: two years, unless they relate to an open dispute.
- Your basket: until you close your browser.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct something wrong, ask us to delete it where we are not legally required to keep it, or object to how we are using it. Email support@zorwix.co.uk and we will answer within one month. There is no charge.
If you think we have handled your data badly, tell us first and give us the chance to fix it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Where your data lives
On a server in London. Stripe and our email provider may process data outside the UK under the safeguards their own agreements provide.
Zorwix Ltd, registered in England and Wales, company number 17236292. Registered office: Unit 8, B Block, Sycamore Industrial Estate, Blackpool, Lancashire, FY4 3RL, United Kingdom. Not VAT registered, so no VAT is charged or shown on anything we sell. Questions: support@zorwix.co.uk.